Frequently Asked Questions

Everything you need to know about your Nekoyanin beauty journey.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.

Are Nekoyanin products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not test on animals at any stage of production.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I track my package after it ships?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Are your beauty products safe for sensitive skin?

While our formulas are designed to be gentle, we recommend checking the full ingredient list on each product page and performing a patch test before full application.