Returns & Exchanges

At Nekoyanin, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, we are here to help you find the perfect match or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why you would like to return the item.

• 2.
  Prepare Your Package

  Ensure the product is in its original, unopened packaging and securely place it in a shipping box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.